Official Documents

Privacy Policy MK88 — Your Personal Data Protection

Mk88 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information when you use our digital entertainment platform.

Updated: 1 January 2026 | Language: Malay (Malaysia)

The Six Pillars of MK88 Privacy Protection

Privacy is more than a written policy — it is a responsibility we uphold every day to protect the trust of mk88 members across Malaysia.

256-bit SSL Encryption

All data transmitted between your device and mk88's servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information cannot be intercepted or read by third parties during transmission.

Responsible KYC

Mk88's identity verification process (KYC) is conducted in accordance with strict compliance standards. Documents you submit are stored securely and accessed only by authorised staff for verification purposes.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, 24/7 threat monitoring, and strict access controls. We conduct regular security audits to ensure continuous protection.

No Data Sale

Mk88 has never and will never sell, rent, or disclose members' personal information to advertisers or third parties without your consent. Your data belongs to you — we only use it to provide you with a better service.

Control in Your Hands

You have the full right to access, correct, download, or request deletion of your personal data at any time. The mk88 support team is ready to help you exercise these rights with ease.

Marketing Communication Preferences

You can choose to receive or opt out of marketing communications from mk88 at any time through your account settings. Unsubscribing from promotional emails takes effect immediately and has no impact on your account.

1

Introduction

Welcome to the mk88 Privacy Policy. This document is the official agreement between you as a member and mk88 regarding how we handle your personal information. This Privacy Policy applies to all users of the mk88 platform, including website visitors, registered members, and those using the mk88 mobile app.

Mk88 is committed to complying with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We ensure every aspect of handling your personal data is carried out transparently, responsibly, and securely. By using the mk88 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Important Note: If you disagree with any part of this Privacy Policy, please stop using the mk88 platform and contact our support team to close your account and request deletion of your personal data.

2

Information Collected

Mk88 collects your personal information through several channels throughout your use of our platform. The type of information collected depends on your level of interaction with the platform:

Data Category Type of Information Primary Purpose
Personal Identity Full name, date of birth, gender, ID card number Account verification & KYC
Contact Information Email address, phone number, residential address Communication & verification
Financial Data Bank account details, deposit & withdrawal records Transaction processing
Technical Data IP address, device type, web browser, operating system Security & performance
Game Data Wagering history, win/loss records, bonus activity Responsible gambling monitoring
Cookie Data Language preferences, login sessions, display settings Enhanced user experience

Mk88 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, religious beliefs, or political views unless voluntarily provided by you in the context of responsible gaming.

Automatic Information: Some data is collected automatically when you access the mk88 platform, including activity logs, session times, and usage patterns. This data is used solely to improve platform security and performance, not for individual personal monitoring.

3

How We Use Your Data

Mk88 uses your personal information for the following lawful purposes:

  • Service Provision: Processing account registration, deposits, withdrawals, and access to all games on the platform including Live Casino, slots, sports, and Fish Shooting Games.
  • Identity Verification (KYC): Ensuring every member is aged 18 and above and uses a valid identity to comply with legal requirements and prevent fraud.
  • Account Security: Detecting and preventing unauthorised access, fraud attempts, money laundering, and other suspicious activities that could compromise your account.
  • Customer Support: Providing technical assistance and responsive member support via live chat within the mk88 app.
  • Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to members who may need assistance.
  • Legal Compliance: Meeting reporting obligations to relevant authorities including the Inland Revenue Board (LHDN) and the Ministry of Finance Malaysia when required.
  • Marketing Communications: Sending information about promotions, bonuses, and platform updates to members who have consented to receive such communications.
  • Platform Improvements: Analysing aggregated and non-identifiable data to understand usage patterns and improve mk88 platform functionality.

Mk88 only processes your personal data on a valid legal basis — whether based on your consent, for the fulfilment of a contract, to comply with legal obligations, or on mk88's legitimate interests that do not override your fundamental rights.

4

Information Sharing

Mk88 does not sell, rent, or trade your personal information. However, there are limited situations where we need to share your information with certain parties:

  • Payment Providers: Required transaction information is shared with approved payment providers such as FPX, Touch 'n Go eWallet, and GrabPay solely to process your deposits and withdrawals. All such providers are bound by strict data protection agreements.
  • Technical Service Providers: Technical partners who help operate mk88's platform infrastructure, cloud services, and security systems may access data strictly within the scope of their responsibilities.
  • Legal Authority: mk88 will disclose information to the police, courts, or regulatory bodies when required by law or a valid court order. This includes investigations related to fraud, money laundering, or financial crime.
  • Game Software Providers: Minimum required game data is shared with third-party game software providers to ensure the integrity and continuity of your game sessions.

mk88 Guarantee: All third parties that receive your personal data from mk88 are required to sign data processing agreements compliant with PDPA 2010. They are permitted to use the data only for specified purposes and are prohibited from transferring it to any other party.

5

Cookies & Tracking Technologies

Mk88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session management and security settings. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Storing user preferences such as language, display settings, and regional location to streamline your platform experience on future visits.
  • Analytics Cookies: Helping mk88 understand how members use the platform — frequently visited pages, session duration, and navigation paths — for continuous improvement.
  • Security Cookies: Used to detect suspicious login attempts, verify device identity, and protect your account from unauthorized access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some mk88 platform features. For the best experience, we recommend allowing all cookies related to the mk88 platform.

6

Data Security

The security of your personal data is mk88's highest priority. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times:

  • End-to-End Encryption: All communications between your device and mk88's servers are encrypted using TLS 1.3 protocol with AES-256 encryption.
  • Layered Access Control: Only specifically authorized mk88 staff may access member personal data, and every access is recorded in an audit log that is continuously monitored.
  • 24/7 Threat Monitoring: mk88's automated threat detection system monitors all suspicious activity around the clock, with a security team ready to respond in real time.
  • Independent Security Audit: mk88 undergoes periodic independent security audits by certified cybersecurity firms to identify and address any system vulnerabilities.
  • Incident Response Plan: mk88 has clear procedures in place to respond to any data breach, including notification to affected members within 72 hours in the event of a serious incident.

While mk88 takes all reasonable security measures, no system can guarantee 100% absolute security. We encourage you to help protect your account by using a strong password and enabling two-factor authentication (2FA).

7

Data Retention Period

Mk88 retains your personal data only for as long as necessary to fulfil the purpose of its collection or as required by Malaysian law:

  • Active Account Data: Retained for the duration your account is active and for 7 years after account closure for financial legal compliance purposes.
  • Transaction Records: Retained for a minimum of 7 years in line with Malaysia's tax and financial legal requirements.
  • KYC Documents: Retained for 5 years from the date of submission, or longer if required by the relevant authorities.
  • Security Logs: Retained for 2 years for security incident and fraud investigation purposes.
  • Support Communication Data: Retained for 3 years for customer support history reference.

Once the retention period has lapsed, your personal data will be securely deleted or converted into an unidentifiable format using industry-standard data disposal procedures.

8

Your Rights as a Member

Under PDPA 2010 and the mk88 privacy policy, you have the following rights regarding your personal data:

Full Control Over Your Personal Data

Mk88 respects your rights under the Personal Data Protection Act 2010. The following are rights you may exercise at any time.

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a readable format within 14 working days of receiving your request.

Right to Rectification

If any personal data stored by mk88 is inaccurate or outdated, you have the right to request an immediate correction. We will update your records within 7 business days.

Right to Erasure

You may request the deletion of your personal data when it is no longer required for its original purpose, subject to mk88's legal obligations to retain certain records for a minimum prescribed period.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. Once we receive your objection, we will cease processing immediately and without condition.

Right to Data Portability

You can request your personal data in a structured, machine-readable format. This makes it easy to transfer your information when needed for a specific purpose.

Right to Restriction of Processing

In certain situations, you may request mk88 to restrict the processing of your personal data — for example, while the accuracy of the data is being verified or when you object to ongoing processing.

How to Exercise Your Rights: To submit any personal data request, please contact the mk88 support team via in-app live chat. We will verify your identity before processing the request to ensure your data remains secure.

9

Changes to This Privacy Policy

Mk88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or technological developments. Any material amendments will be communicated to members via:

  • In-app notification on mk88 at least 14 days before changes take effect.
  • An email notification sent to your registered email address.
  • A clear notification banner on the mk88 website homepage.

The "Updated" date at the top of this document will reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically. Continued use of the platform after a revision's effective date constitutes acceptance of the updated terms.

Minor changes that do not affect your fundamental rights — such as language corrections, clarifications, or formatting improvements — may be implemented without prior notice. However, all changes will be recorded in a change log available upon request from our support team.

10

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mk88 handles your personal data, please contact us through the following channels:

  • Live Chat: The fastest way — available 24/7 directly in the mk88 app or via the chat icon at the bottom right of our website.
  • Privacy Email: [email protected] — include "Privacy Policy Enquiry" in the email subject line to expedite your case.
  • Response Time: We are committed to responding to all privacy-related enquiries within 3 business days.

If you are satisfied with our response and wish to file a formal complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.

Frequently Asked Questions About MK88 Privacy

Answers to the most frequently asked questions by mk88 members regarding data protection and privacy.

Absolutely not. mk88 has never and will never sell, rent, or disclose members' personal data to advertisers or any third party for commercial purposes. Your data is used solely to provide platform services, process transactions, and comply with legal requirements. Any data sharing with technical partners is limited and subject to strict data protection agreements.

mk88 does not store your credit or debit card information directly. All financial transactions are processed through trusted third-party payment providers such as FPX and licensed payment gateways that comply with PCI DSS security standards. Your registered bank account information is stored with AES-256 encryption and used solely for processing your deposits and withdrawals.

Yes, you have the right to request account closure and deletion of your personal data. However, mk88 is legally obligated to retain financial transaction records and KYC documents for the minimum period prescribed by the Personal Data Protection Act 2010 and Malaysian financial legislation. After that period, all your data will be permanently deleted using secure data disposal procedures. Contact our live chat to initiate this process.

mk88 has a comprehensive incident response plan. In the event of a serious data breach, we will notify all affected members within 72 hours via email and in-app notification. We will clearly explain the type of data that may have been affected, the steps taken to contain the incident, and actions you can take to protect yourself. We will also report the incident to the relevant authorities as required by law.

mk88 only uses your personal data to send promotions and offers related to the mk88 platform itself — not for third-party advertising. These marketing communications are only sent to members who have given their consent. You may opt out of promotional emails at any time through your account settings or by contacting our support team. Opting out will not affect your access to the platform or any mk88 services.

mk88 takes the protection of minors very seriously. Our platform is restricted to individuals aged 18 and above only. Our KYC process is designed to verify each member's age before full access is granted. If we find that an account has been registered by an underage individual, the account will be closed immediately, all related data will be deleted, and any remaining funds will be returned to the original card or bank account used.

The Digital Entertainment Platform That Safe & Trusted

With a transparent privacy policy and industry-standard security systems, mk88 is the top choice for Malaysia players. Enjoy Live Casino, premium Slots, Sports, and Fish Shooting Games — all on one platform that protects your data at all times.

256-bit SSL
Full Encryption
24/7
Customer Support
PDPA 2010
Full Compliance
No Sale
Data Not Sold
Bahasa Melayu